Live Chat
Open chat from 6 AM to 10 PM UK time. Access the chat button in the help panel after login. Agents can check status, explain rules, and guide you through simple checks in minutes.
Email Support
For detailed requests, write to [email protected]. Include your registered name and a short summary. We reply in order of receipt, usually within one working day.
- Username and date of birth
- Device and browser version
- Payment method used and last four card digits if applicable
- Screenshots or error messages
- Preferred contact time
Account Verification and Documents
Some actions require identity checks under UK rules. You can upload documents in the secure account area.
Accepted formats include clear photos or PDFs of ID and payment proof. Blurred images slow reviews, so check readability before sending.
Payments and Withdrawals Help
Contact us if a deposit is pending, a cashout needs review, or a method change is required. We support cards, Apple Pay, Google Pay, PayPal, Skrill, Neteller, and Neosurf.
List the transaction amount, method, and timestamp so we can trace it faster. After approval, e-wallets are usually fastest. Cards often take one to three working days with your bank.
Complaints and Dispute Resolution
Raise any complaint with support first. If we cannot resolve it, we will share the escalation route and the independent ADR path available through the help centre.
Security and Phishing
Trust only messages from [email protected] and pages on peaceobservatory-cgs.org. We never ask for your password or full card number. Report any suspicious contact and stop all communication until we confirm it is genuine.
Data Requests
For data access or account closure requests under UK data rules, email [email protected]. State your username and the request type so we can process it without delay.