Commitment to Safer Play
We aim to prevent harm before it starts. Our systems flag risky patterns and prompt account reviews. We encourage early use of limits and breaks, and we act when play appears unsafe.
Scope and Audience
This policy covers customers who access our products from Great Britain. It sits alongside our terms, privacy notices, and product rules.
All customers must be 18 or older. We will close accounts and withhold access if we cannot confirm age or identity.
Age and Identity Verification
We perform age and identity checks. These checks may require documents that prove name, age, and address. Access can be restricted until the review is complete.
If we detect underage use, we close the account and remove access. We may also share information with relevant authorities where required.
Account Tools and Limits
You can manage play inside the account area. Choose limits that suit your budget and time.
- Deposit limits by day, week, or month
- Loss limits and stake caps where available
- Session reminders and reality checks
- Time outs from 24 hours up to six weeks
- Product blocks for specific game types
- Account history with clear spend and time data
Breaks, Self Exclusion, and External Help
If limits are not enough, use self exclusion. During a self exclusion you cannot log in or deposit. We do not send marketing while the block is active.
Support is available outside our platform. These services are free and confidential.
- BeGambleAware: https://www.begambleaware.org/
- GAMSTOP self exclusion: https://www.gamstop.co.uk/
- Gamblers Anonymous: https://gamblersanonymous.org/ga/
- Gordon Moody residential and online support: https://gordonmoody.org.uk/
Self exclusion with us is not the same as GAMSTOP. Registering with GAMSTOP blocks your access to all participating online operators in Great Britain. Choose the longest period that fits your situation.
Recognising Risky Play
Warning signs include chasing losses, hiding spend, or borrowing for bets. Another sign is gambling when upset or to fix money problems.
If play feels out of control, stop and set a break now. Review your bank statements and set a strict deposit limit before you return.
Friends and family can raise concerns with you. Take these warnings seriously and use the support links above.
Transactions and Payment Controls
We monitor transactions to prevent harm and financial crime. We may request source of funds information when spend is high or irregular. If checks fail or risk is identified, we can restrict or close the account. Refunds follow our terms and regulatory rules.
Advertising and Promotions
Marketing is targeted to adults and respects opt outs. Bonus terms are clear and placed near the claim button. We may withhold offers if affordability or safety checks are pending.
Interventions and Account Reviews
We contact customers when data shows harm risk. Interventions can include tailored limits, cooling off, or self exclusion. Where serious risk is present, we will restrict access immediately.
Getting Help Through Our Site
Use the help centre for guides on limits, time outs, self exclusion, and GAMSTOP registration. Live chat can explain tools and assist with set up. If you need urgent support, contact the specialist services listed above first.